Return and Refund Policy

At Stardom Jackets, your satisfaction is our top goal. We have a comprehensive return and exchange policy to make sure your buying experience runs smoothly. We understand that unexpected circumstances sometimes occur or that products might not live up to your expectations. So, feel free and reach our customer service. 

30-Day Open Window: 

We provide a 30-day return window from the date of delivery if you’re not satisfied with your purchase. For a full refund, return your item within this time limit. 

Return Conditions: 

Stardom Jackets accepts returns if: 

• You have 30 days from the date of delivery to return the item. 

• You’re not happy with the item that was delivered.  

• The product is unused, and all tags are intact. 

• Report the faults and damages with photo evidence within 30 days of receiving the item. 

Simple Return Process: 

• Begin your return process with an email to our dedicated customer team at [email protected]. 

• Our team will contact back to you with a return authorization number. 

Return Label: 

• Affix the return authorization number to the delivery box and ship the item back to our warehouse. 

• Keep in note that the return shipping expenses will be borne by the customers. 

Exchange Policy: 

If you want to exchange your product for a different size, we offer you a new product with no extra charges. However, you are liable to bear the reshipping cost and half of the material cost for the product. The material cost may vary depending on the size and weight of the item. 

The Shipped Item is Incorrect 

• If you find that the item received is incorrect, contact our customer service team via [email protected]. 

Change of Mind 

• In the event of a change of mind, we offer a 30-day timeframe for product exchanges. Contact our team via email. 

Damaged or Defective Items 

• We suggest that you inspect the received item carefully. Contact us if you find any defects or damages. We will work our best to make it right. 

• Contact our customer service team with order details, a clear description of the problem, and supporting evidence via photos or videos. 

Faulty Manufacturing  

• If the product doesn’t bring you desired satisfaction, you have 30 days to report your problem. 

Keep in note that customized items are not eligible for returns. 

Custom Duties  

Custom duties, laws, and regulations vary from country to country. We mark all our shipments as Free Shipping and send them as a gift for the ease of the buyer. It helps them avoid extra expenses. However, shipment charges apply to all the products we ship. 

Note: In the event, the state charges any customs duties on the parcel, the buyer is liable for covering those charges, not the seller. 

Is there any restocking fee at Stardom Jackets? 

No, there is no restocking fee at Stardom Jackets. 

Who pays for the return/exchange? 

The buyer is responsible for the return/exchange courier charges. 

• Please note that we only allow returns for the product in its original condition. 

• To return your item, follow the same address mentioned on the return label. 

Refund Policy: 

Stardom Jackets keeps your satisfaction as our primary focus. We recognize the fact that sometimes things do not meet expectations or unexpected problems may arise. Here is the detailed refund policy to cater to those problems and ensure you the peace of mind while shopping with us. 

Easy Refunds within a 30-days: 

You have 30 days to return any item you purchased and get a complete refund if you’re not happy with it.  

Have second thoughts? 

Don’t worry! We provide a 30-day window after delivery for product exchanges in case you change your mind. Send us an email. 

Cancellation after Ordering: 

• If you want to cancel your order, email your request within 2 hours of placing your order. 

Please note that we will assist completely if the order has not been processed. 

Never Arrived: 

• You may be eligible for a refund if the tracking information indicates that your ordered item has not arrived. 

• To obtain a refund, get in touch with our customer support team within 30 days.  

Items that are broken or flawed 

• We advise thoroughly inspecting the item you purchased when it arrives. Please get in touch with us right away if you discover any flaws or damage in the merchandise. Our staff will assess the problem and resolve it. 
• Send an email to our customer support team to start your claim. Give a detailed explanation of the issue, your order information, and any supporting documentation, such as images or videos, that identifies the problem. 

Faulty Production: 

You can report an issue with your purchase and possibly receive a refund if it hasn’t been received as you expected. 

Fast Processing of Refunds:  

• We will send you an email to let you know when the relevant department has received and reviewed your returned item. If the refund is authorized or denied, we will notify you. 

• Refunds that are approved will be automatically processed using your original payment method within 7 business days. 

• Please be aware that processing and posting your refund may require additional time from your bank and credit card company. 

If more than 10 days have passed since we approved your refund, but you’ve not received it yet, contact us at [email protected]. Our team will assist you. 

How to Initiate a Refund Request? 

Initiate your refund request via email to our customer service team. 

Which Documents Are Needed to Get a Refund? 

With accompanying visual proof, include relevant information such as your order number, the date of purchase, and the reason for the refund.  

When to Expect a Return? 

Usually, it takes 7 business days to refund your amount; however, it may take some extra time for your bank or credit card company to process it. If more than 10 days have passed since we’ve approved your refund, contact us via email. 

Changes to Policy 

Various conditions may result in changes to policy, and these are a natural part of evolution. So, we, at Stardom Jackets, reserve the right to make any changes to policy at any time. Such changes will be effective immediately after being posted on the website. 

Dedicated Customer Support  

Whether you have a question about the return or need assistance in an exchange, our ready-to-help customer service team is available for you. Email them; they are willing to assist you at every step.  

Contact us: 

Contact our customer service team for further inquiries or needs.  

Business Name: Stardom Jackets  

Email: [email protected]   

Phone: +1 689 400 1265 

Physical Address: 2747 Gray Fox Ln, Orlando, FL 32826, United States 

Business Hours: Monday to Friday, 8 AM – 5 PM